Finally, a CRM that brings order to your group trips.
Stop drowning in group spreadsheets and chasing down late payments. Confidently manage room blocks, RSVPs, and payments from one central workspace.
No stress, set up in 5 minutes.
The Group Travel Complexity Problem
Managing group travel means juggling dozens of travelers, multiple payment schedules, endless email threads, and constant supplier coordination. Most CRMs and spreadsheets buckle under the complexity.
Collab Travel CRM was built from the ground up for group specialists who need structure, automation, and clarity.
Everything You Need for Group Success
From first inquiry to final departure, manage every aspect of your group travel programs.
Multi-Traveler Manifests
Track roommate pairings, dietary restrictions, passport numbers, and flight manifests for groups of 10 to 500+ without messy spreadsheets.
Room Block & Attrition Radar
Agent Vision proactively tracks contracted room block release dates, minimum pickup guarantees, and attrition penalty deadlines.
Automated Group Invoicing & Payouts
Individual deposit collection, automated payment plan nudges, and 1-click group ledger reconciliation via Stripe.
Branded Attendee RSVP Portals
Mobile-first self-service guest portals where travelers RSVP, choose room tiers, submit payments, and view digital day sheets.
Segmented Broadcast Messaging
Send instant SMS, email, and portal announcements to the whole group, specific room categories, or VIPs in one click.
Multi-Supplier Coordination
Orchestrate private motorcoaches, banquet BEOs, hotel contracts, and group excursions in one synchronized timeline.
Automated Folio & Bill Auditing
Upload hotel master bills to instantly flag mismatched nightly rates, unauthorized incidental charges, and missing concession credits.
Native Mobile & Offline Access
Run manifests and make on-the-ground changes directly from your iPhone or Android device, even when resort Wi-Fi drops.
Proven Results for Group Specialists
- Cut group coordination and administrative time by 65% with centralized guest portals
- Eliminate costly attrition penalties with automated room block release countdowns
- Increase on-time guest payment completion by 50% with automated SMS and email reminders
- Reconcile complex hotel master folios in under 3 minutes with automated OCR auditing
- Keep travelers informed on the ground with instant broadcast messaging and live mobile itineraries
- Scale effortlessly from 10-person family reunions to 500+ attendee corporate retreats
Built by people who get it
From Royal Caribbean to Your Desk
Collab wasn't built by a tech company that just read a blog post about travel. It was built by our CEO Stephen Scott—a former Royal Caribbean Strategic Account Manager and the founder of Travel Hub 365. From his years in cruise line sales to running a thriving luxury agency, we know exactly why your current tools are failing you.
Every feature in Collab exists because an advisor needed it to organize massive groups, stop losing commissions, and focus on the clients they love.
Ready to Stop Losing Money Through the Cracks?
Join group travel specialists who've eliminated the chaos, stopped revenue leakages, and scaled their group programs with confidence.
No stress, set up in 5 minutes.
Frequently Asked Questions for Group Travel Specialists
Everything you need to know about managing large groups, room blocks, and traveler portals with Collab.
How does Collab prevent room block attrition penalties?
Collab features built-in Attrition Radar that automatically calculates contracted pickup thresholds, 30/60/90-day release dates, and remaining room inventories. You receive smart deadline notifications before penalties trigger.
Can travelers RSVP and register through branded self-service portals?
Yes. Each group generated has a dedicated mobile-first link (e.g. /g/your-trip-code) where guests submit their contact details, passport information, roommate preferences, and dietary restrictions directly without spreadsheet chaos.
How do group deposits and payment plans work?
Collab integrates seamlessly with Stripe Connect to generate individual deposit links or split payment schedules for every attendee. The Group Ledger reconciles received funds in real time against your master supplier balance.
Does Collab support cruise Tour Conductor (TC) credits and GAP points?
Yes. Cruise workflows include specialized TC calculation models (1:16, 1:10, or 1:8 ratios) and amenity point targets (GAP points for Royal Caribbean, Celebrity, Carnival, and NCL), allowing you to pass savings to group leaders or retain them as earned commission.
Can I export complete manifest lists for suppliers?
With 1-click Manifest Export, you can download clean CSV and formatted rooming lists complete with stateroom numbers, roommate pairings, flight arrival times, and encrypted passport metadata ready for hotel and cruise line group coordinators.